Phone

Residential Telephone Service

Details Coming Shortly

Business Communication Systems

Benefits

  • Phone & Video
  • Chat & SMS
  • Flexible
  • Secure
  • Supported by Silver Rapid

Live Chat

  • Chat with your customers on your website
  • Create Chat queues
  • Answer from your webclient or App
  • Transfer chats to other team members
  • Elevate a chat to a call or a video with a click
  • Chat reporting available
  • Chat monitoring feature for Managers!

Video Conferencing

  • Free for up to 250 participants
  • Initiate with a single click
  • Video conference dial-in
  • Create as a conference or a webinar
  • Remote control assistance for quick & easy troubleshooting
  • Pre-upload PDFs before meetings
  • Includes a whiteboard
  • Share your screen
  • Polling tool
  • Record your videos
  • Includes chat

Web Client / Windows App

  • Work from anywhere - multifunctional web app with inclusive UC features
  • Call from your browser, control your IP phone or smartphone
  • Answer customer queries from live chat, Facebook and SMS from one interface
  • Video conferencing at the click of a button
  • Native Windows Desktop App for calls
  • View the status of your colleagues

Text / SMS / MMS

  • Integrate with your FB business page - All Messages are sent to your web client
  • Agents can answer customer queries without having access to Facebook
  • Forward to a queue with multiple agents
  • Chat reports available per agent and queue

Security & Backup

  • Automatic detection & blacklisting of SIP attack tools
  • Global IP Blocklist automatically updated for participating PBXs
  • Traffic to apps is encrypted via Secure Tunnel
  • Voice traffic is encrypted via SRTP
  • Qualys labs A+ rating and Immunilabs A Rating

Mobile Apps

  • Make and take calls from anywhere
  • Video Conferencing
  • Instant Messaging and Chat
  • Answer Facebook messages
  • Conference Calls
  • Free VoIP calls with your smartphone
  • Encrypted and Secure

Facebook Messenger

  • Integrate with your FB business page - All Messages are sent to your web client
  • Agents can answer customer queries without having access to Facebook
  • Forward to a queue with multiple agents
  • Chat reports available per agent and queue

Slash Costs

  • Decrease your Phone Bill by up to 80%
  • Licensing based on number of simultaneous calls and not extensions
  • Make free interoffice calls and branch calls
  • Free calls to remote workers with web client and iOS / Android apps