Phone
Residential Telephone Service
Details Coming Shortly
Business Communication Systems
Benefits
- Phone & Video
- Chat & SMS
- Flexible
- Secure
- Supported by Silver Rapid
Live Chat
- Chat with your customers on your website
- Create Chat queues
- Answer from your webclient or App
- Transfer chats to other team members
- Elevate a chat to a call or a video with a click
- Chat reporting available
- Chat monitoring feature for Managers!
Video Conferencing
- Free for up to 250 participants
- Initiate with a single click
- Video conference dial-in
- Create as a conference or a webinar
- Remote control assistance for quick & easy troubleshooting
- Pre-upload PDFs before meetings
- Includes a whiteboard
- Share your screen
- Polling tool
- Record your videos
- Includes chat
Web Client / Windows App
- Work from anywhere - multifunctional web app with inclusive UC features
- Call from your browser, control your IP phone or smartphone
- Answer customer queries from live chat, Facebook and SMS from one interface
- Video conferencing at the click of a button
- Native Windows Desktop App for calls
- View the status of your colleagues
Text / SMS / MMS
- Integrate with your FB business page - All Messages are sent to your web client
- Agents can answer customer queries without having access to Facebook
- Forward to a queue with multiple agents
- Chat reports available per agent and queue
Security & Backup
- Automatic detection & blacklisting of SIP attack tools
- Global IP Blocklist automatically updated for participating PBXs
- Traffic to apps is encrypted via Secure Tunnel
- Voice traffic is encrypted via SRTP
- Qualys labs A+ rating and Immunilabs A Rating
Mobile Apps
- Make and take calls from anywhere
- Video Conferencing
- Instant Messaging and Chat
- Answer Facebook messages
- Conference Calls
- Free VoIP calls with your smartphone
- Encrypted and Secure
Facebook Messenger
- Integrate with your FB business page - All Messages are sent to your web client
- Agents can answer customer queries without having access to Facebook
- Forward to a queue with multiple agents
- Chat reports available per agent and queue
Slash Costs
- Decrease your Phone Bill by up to 80%
- Licensing based on number of simultaneous calls and not extensions
- Make free interoffice calls and branch calls
- Free calls to remote workers with web client and iOS / Android apps