E911 Policy

E911 Policy

Last Updated 03/15/2024

As a provider of telecommunications services, Silver Rapid is committed to ensuring the safety and security of our customers, particularly in emergency situations. This E911 Policy outlines our procedures and practices regarding Enhanced 911 (E911) services to facilitate the prompt and accurate handling of emergency calls.

1. E911 Service Description:

Enhanced 911 (E911) service allows emergency dispatchers to automatically receive the caller’s location information when they dial the universal emergency number, 911. This information helps emergency responders to quickly locate and assist individuals in need, even if the caller is unable to provide their location verbally.

2. E911 Service Availability:

E911 service is available to all customers who use our telecommunications services for voice communications, including landline, mobile, and Voice over Internet Protocol (VoIP) services. E911 functionality is provided as a standard feature of our services at no additional cost to customers.

3. Location Information:

For mobile and VoIP services, E911 location information is typically derived from the device’s GPS capabilities, Wi-Fi network, or cellular tower triangulation. Customers should ensure that their devices are equipped with location services enabled to enable accurate E911 location determination.

4. Customer Responsibilities:

Customers are responsible for ensuring the accuracy of their registered E911 location information. This includes updating their address information promptly if they move or relocate their telecommunications devices to a new location. Failure to maintain accurate E911 location information may result in emergency responders being dispatched to the wrong location.

5. Limitations of E911 Service:

While E911 service is designed to provide accurate location information to emergency dispatchers, there are limitations to its effectiveness. These limitations may include:

  • Inability to determine the precise location of a caller, particularly in indoor environments or areas with limited GPS signal coverage.
  • Delayed or inaccurate location information due to technical limitations or network issues.
  • Inability to provide location information for calls made from non-service-enabled devices or unregistered telephone numbers.

6. Test Calls:

Customers are encouraged to periodically test their E911 service to ensure that it is functioning correctly and providing accurate location information. Test calls to 911 should be clearly identified as non-emergency calls to avoid unnecessary dispatch of emergency responders.

7. Compliance with Regulations:

We comply with all applicable regulations and standards regarding E911 service, including those established by the Federal Communications Commission (FCC) and state regulatory authorities.

8. Contact Information:

If you have any questions or concerns about our E911 Policy or E911 service, please contact us at help@silverrapid.com.

Thank you for your attention to this important matter.

Silver Rapid