Subpoena Compliance Policy

Subpoena Compliance Policy

Last Updated: 03/15/2024

At Silver Rapid, we take our legal obligations seriously and are committed to complying with valid legal requests, including subpoenas, while also protecting the privacy and rights of our customers. This Subpoena Compliance Policy (“Policy”) outlines our procedures for responding to subpoenas and other legal demands for customer information. By using our services, you agree to comply with this Policy.

  1. Receipt of Subpoenas

When we receive a subpoena or other legal demand for customer information, we carefully review the request to ensure it is valid and issued by a competent authority with jurisdiction over the matter. We may seek clarification or additional information from the requesting party if necessary.

  1. Customer Notification

If permitted by law and not prohibited by the terms of the subpoena, we notify affected customers of the subpoena and the nature of the information requested. We provide customers with an opportunity to challenge the subpoena or seek protective measures to preserve their privacy rights.

  1. Information Disclosure

We disclose customer information in response to valid subpoenas or legal demands only to the extent required by law and consistent with our Privacy Policy. We may disclose information such as account details, usage records, and communication data as specified in the subpoena.

  1. Data Retention

We retain customer information in accordance with applicable laws and our data retention policies. We may preserve data relevant to a subpoena or legal demand for the duration required by law or until the resolution of the legal matter.

  1. Confidentiality

We treat all subpoenas and legal demands as confidential to the extent permitted by law. We disclose information only to authorized personnel involved in handling the legal request and may seek protective orders or other measures to protect sensitive information.

  1. Changes to Policy

We reserve the right to update or modify this Policy at any time without prior notice to reflect changes in legal requirements or our business practices. Any changes will be effective immediately upon posting the revised Policy on our Website.

  1. Contact Us

    If you have any questions or concerns about this Subpoena Compliance Policy, please contact us at help@silverrapid.com.

      Thank you for your understanding and cooperation in our efforts to comply with legal obligations while safeguarding the privacy of our customers.

      Silver Rapid