Customer Privacy Policy

Last Updated: 03/15/2024

Welcome to Silver Rapid, operated by Silver Rapid LLC (“we,” “us,” or “our”). We are committed to protecting your privacy and providing you with a safe and secure experience when using our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website SilverRapid.com (“Website”) or use our services.

Information We Collect

When you interact with us, we may collect the following types of information:

Personal Information: This includes information you provide to us when you create an account, subscribe to our services, or contact customer support. It may include your name, email address, phone number, and billing information (last 4 digits of credit card through our payment provider Stripe).
Communication Data: We may collect information related to your communications with us, including text messages, emails, and other correspondence.
Usage Information: We may automatically collect information about your interactions with our Website, such as your IP address, device information, browser type, pages visited, and referring website.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services.
To communicate with you, including responding to your inquiries and providing customer support.
To process payments and fulfill orders.
To improve and optimize our Website and services.
To comply with legal obligations and enforce our policies.

Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our Website and providing our services. These service providers are contractually obligated to use your information only for the purposes of providing the services to us and are bound by confidentiality obligations.

Data Security

We take the security of your information seriously and implement reasonable security measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website and understand how you interact with it. Cookies are small files stored on your device that allow us to recognize and remember you. We use cookies for essential website functionality and analytics purposes. You can control cookies through your browser settings and opt-out of certain tracking technologies.

Your Rights

You have the right to access, correct, or delete your personal information. You may also have the right to object to or restrict certain processing activities. If you would like to exercise any of these rights, please contact us using the information provided below.

Changes to this Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at help@silverrapid.com.

By using our Website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Thank you for choosing Silver Rapid.

Silver Rapid Broadband