Fair Access Policy

Fair Access Policy

Last Updated: 03/15/2024

At Silver Rapid, we are committed to providing all our customers with a fair and equitable internet experience. Our Fair Access Policy (“Policy”) outlines guidelines to ensure that our network resources are used responsibly and efficiently. By using our internet services, you agree to comply with this Policy.

  1. Bandwidth Usage

We allocate bandwidth resources to ensure a quality internet experience for all our customers. Excessive bandwidth usage, including continuous high-volume downloading or streaming, may degrade service quality for other users. We reserve the right to manage bandwidth usage and prioritize traffic to maintain network performance.

  1. Traffic Management

To optimize network performance and prevent congestion, we may implement traffic management measures, such as traffic shaping or prioritization. These measures are applied fairly and transparently and do not discriminate against specific types of traffic or applications.

  1. Data Usage Limits

Some service plans may have data usage limits or fair usage policies to prevent abuse of network resources. If you exceed these limits, we may reduce your internet speed or charge additional fees, depending on the terms of your service plan.

  1. Prohibited Activities

You may not use our internet services for any illegal, harmful, or abusive activities, including but not limited to:

  • Engaging in unauthorized access or use of network resources.
  • Distributing or downloading illegal or copyrighted content.
  • Spamming, phishing, or other forms of fraudulent behavior.
  • Hosting servers or services that generate excessive traffic or pose security risks.
  1. Compliance with Laws

You agree to use our internet services in compliance with all applicable laws, regulations, and industry standards. We reserve the right to cooperate with law enforcement authorities and regulatory agencies to investigate and address violations of this Policy.

  1. Reporting Violations

If you believe that another user is violating this Policy or abusing our network resources, please contact us immediately at 209-772-6100. We will investigate reported violations and take appropriate action to address them.

  1. Changes to Policy

We reserve the right to update or modify this Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Policy on our Website. Your continued use of our services after the posting of changes constitutes your acceptance of the revised Policy.

  1. Contact Us

If you have any questions or concerns about this Fair Access Policy, please contact us at 209-772-6100.

Thank you for your cooperation in maintaining a fair and efficient internet experience for all our customers.

Silver Rapid